Membership Satisfaction Survey
Help shape what we improve next
Thank you in advance for taking the time to complete this survey. Your feedback will help us improve the value of your membership and shape the future direction of fbe and fft. We want honest feedback - what's working, what isn't, and what would make membership more relevant and valuable.
Why your feedback matters
fbe and fft are volunteer-led networks with branches across the UK. Your feedback will directly shape what we prioritise over the next year, including:
The membership experience
Events and networking
Member benefits and engagement
Communications and responsiveness
Corporate and industry engagement
The future direction of the network
We will review all responses, share a high-level summary back to members, and use the insights to build an improvement plan around what members value most.
Taking the survey - we will be contacting all members with the survey link once it’s ready
What we’ll do with the results
Review responses and identify key themes
Share a high-level summary back to all members
Prioritise an improvement plan based on what members value most
Use the findings to inform benefits, communications, events, and branch support
What we ask
The survey covers 6 areas
Section 1 — General membership experience
How long you've been a member and why you joined
Overall satisfaction and likelihood to recommend fbe
Section 2 — Events and networking
How often you attend and what formats you value most
Barriers to attendance and what would improve event value
Section 3 — Member benefits and engagement
Understanding and usage of current benefits
Renewal likelihood and suggestions for new benefits
Section 4 — Corporate and industry engagement
Business development value of membership
Appetite for more corporate engagement and matchmaking
Section 5 — Communication and digital engagement
Preferred channels — email, LinkedIn, WhatsApp, website
Responsiveness and satisfaction with current communications
Interest in an app for events, networking, and news
Section 6 — Future direction and open feedback
Your top improvement priority for the next year
What fbe does well and what should improve
Any additional comments
